Returns & Exchanges

We want you to love your Roxanne First jewelry; however, if you are not completely satisfied, we offer a 14-day return window for all unworn, non-customized pieces. Please ensure items are returned in their original packaging to qualify for a full refund.

1

Initiate Your Return

Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

2

Package Your Jewelry

Carefully place your jewelry in its original Roxanne First box and secure it within a protective shipping mailer.

3

Ship It Back

Affix the provided prepaid shipping label to your package and drop it off at your nearest authorized courier location.

4

Receive Your Refund

Once our studio inspects the returned item, we will process your refund to the original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing